STORE POLICY

Customer Care

In keeping with our goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.SMOCKKER.com/help/termsAndCondition, sets out SMOCKKERS’s procedures and policies in accepting: (a) Product cancellations before the Product is dispatched to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Privacy & Safety

Cancellation before dispatch.

A User is permitted to fully or partially cancel orders prior to its dispatch from SMOCKKER.

Upon successfully placing an order on the Platforms and after SMOCKKER has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number id if not delivered within 14days, which will enable the User in tracking the status of delivery of the purchased Products.

Prior to the dispatch of the purchased Products In all events of cancellation prior to the dispatch of the purchased Products, SMOCKKER shall initiate refunds within (two) business days from the date on which it received the request from the User.

In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

Wholesale Inquiries

For enquiries please contact us on our emial.

Payment Methods

UPI

PayPal

Bank Transfer